Data protection

How I use your information:

When you visit, I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns with the use of cookies. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

When using the online calendar, I use the data that you entered and is related to your email address, telephone number, and home address. This data is stored in a secured cloud service provided by a third party: “Halaxy”. This is a cloud-based practice management service especially for healthcare providers. I require the information for your invoices and my accounts. I don’t share any information. Your name and address is visible to any relevant financial services dealing with my tax submissions. This is included on my invoices.

I will not contact you unless related to scheduling appointments, sending invoices and anything related to your therapy process.

Permission to contact you via email is limited to me (Bertine de Jongh), with the only exception being if you scheduled an online appointment using the online calendar with one of my Associates (Sarah-Jane Ryan or Aditi Kulkarni). Your personal information will then be visible to the Associate you booked an appointment with.

Once you have commenced therapy, your information is stored securely and is deleted after the period specified by the ethical guidelines for “Heilpraktiker für Psychotherapie” in Germany. Notes on therapeutic treatments are stored securely in a locked filing cabinet and are stored separately from other identifying personal information (full name(s), address, phone number). Treatment notes will be deleted after the required period period for Heilpraktiker in Germany has ended.

If you did enter your data online via the online calendar system, but you do not for any reason commence therapy and do not incur any costs for which you are invoiced, then your data will be deleted within one month after you entered it.

A full official report on data protection is available in German here.